FAQ:
- Where are you from? :)
We're from Canada!
- Can you ship to _____ ?
We ship worldwide. We have quotes already set up for USA and Canada. Send us an email and we can give you a quote if you live elsewhere.
- I don't see a customization option for the Kandi that I would really like!
Send us a message via DM or via email to [email protected] and we will be happy to create a custom bracelet for you.
- When will your shaker claws be back in stock?
We are currently working on more sustainable production methods and this will take us some time. Unfortunately, we cannot provide an ETA on when we will be able to sell these again.
- How do I order custom shakers?
You should purchase them here, then fill out our form here.
- I was thinking about ( Shaker Claws, Teeth, Horns, etc ), can you do that?
Absolutely! We're happy to do custom orders and will do our best to make your dreams come true. Please keep in mind that custom 3D designs may cost extra as it does take us quite a while. Send us a message via this form or via email to [email protected].
- It would be cool if they had lights!
Not a problem! Placing an LED at the base of the nail would make it glow spectacularly. We could wire them up for you too! Send us a message and we can discuss how we could make this happen with batteries, wiring, etc.
- Can you make nails with no liquid?
Absolutely, but they won't be as clear as the baby oil gives it the glassy look.
- When will your other items be available?
We are working to add more items asap. Shirts, stickers, and other accessories will be available soon.
- I need help with my order? (with installation, or any other concerns).
Any questions can be answered via our email [email protected]
FURSUIT INFO:
Refunds:
We will not refund products if we have already started making them. Our products are handmade and made for each order. If you are purchasing a pre made product, we are happy to issue a refund prior to us packaging them up / sending them.
If you have extenuating circumstances you are still welcome to contact us to discuss how far along into an order we have gotten.
Any concerns can be voiced via email to [email protected]
We will try our best to resolve issues fairly.
Cleaning your fursuit:
Do not put your suit in the washer or dryer. (This happens way too often with other makers.)
Contact us for information on cleaning your suit.
Each suit is unique in the materials they are made with, and one method does not suit all suits. We can help you determine the best way to clean your suit.
Absolutely no suit made with common/conventional materials should be put in a washer or dryer.
Doing so will either melt the fur completely, or severely impact the long term quality of the suit.
We make conscious decisions in the construction of our suits to make them more easily washable, but we highly recommend you reach out to us to discuss how to do this.
Delivery Estimates / Creation Time:
Due to the hand made nature of the products, we cannot guarentee delivery times. We try our best to have products sent out within a month.
Sometimes our custom made products don't meet our standard and we have to remake them. This adds additional time to our estimates.
We try to have things made and shipped out ASAP.
We give ourselves extra time to maintain good quality, and in case we run into any major issues during the manufacturing process such as product or tool failure in our workshop.
Molds / Copies / Referenced Designs:
By purchasing any of our products you agree not to utilize them to create molds, copies, or as reference materials to create or sell similar products.
Fursuit Resale:
By purchasing a fursuit or fursuit part from Phosfur.us, you agree to the following resale conditions:
- The resale price must not exceed the original purchase price unless significant modifications or additions have been made.
- Acceptable modifications include, but are not limited to, major design alterations, custom artwork, or additional costume pieces (e.g., extra tails, handpaws, or accessories).
- Reselling a fursuit for a profit without substantial modifications or additions is prohibited and considered a violation of this agreement.